Contact Canberra Casino Support
Canberra Casino is committed to providing clear and effective communication channels for all account holders and website visitors. This page outlines the available methods for contacting customer support, expected response times, and the types of assistance provided in accordance with regulatory and legal obligations. The information provided here is designed to ensure you are able to resolve account, payment, technical, or compliance issues in a timely and appropriate manner.
Available Communication Channels
Players and website users may contact Canberra Casino support through the following official channels:
- Email: Submit all queries and required documentation to [email protected]. This channel is monitored during standard business hours, and all communications are logged for compliance and quality assurance purposes.
- Phone: For urgent matters, call +61 2 6257 7074 during business hours (Monday to Sunday, 9:00am to 5:00pm AEST). Phone queries are handled in accordance with privacy and regulatory requirements.
- Online Enquiry Form: Visit the official contact page at https://casinocanberra.com.au/contact/ and complete the enquiry form. Provide accurate contact details and a clear description of your request or issue to ensure prompt handling.
Response Times and Support Availability
All support enquiries are addressed as promptly as possible. Canberra Casino seeks to acknowledge receipt of all electronic queries within one business day. Resolution times may vary depending on the complexity of the enquiry and compliance review requirements. Phone enquiries are handled during stated business hours. Enquiries received outside these hours will be processed on the next business day.
General Assistance and Compliance
Customer support is available to assist with account management, payment queries, technical difficulties, responsible gaming concerns, and compliance matters. All assistance is provided in strict adherence to Australian regulatory standards and privacy obligations. If your enquiry relates to a formal complaint, dispute, or regulatory concern, please provide all relevant details and supporting documentation for review and escalation as required by law.
Additional Support Information
Canberra Casino does not provide support for illegal, fraudulent, or non-compliant activities. All communications are subject to monitoring and retention in accordance with Australian law and the casino’s privacy policy. For further details regarding data protection, please refer to the Privacy Policy available on the official website. By contacting support, you consent to the processing of your information for the purpose of resolving your enquiry and fulfilling legal obligations.
| Contact Method | Details | Availability |
|---|---|---|
| [email protected] | Mon–Sun, 9:00am–5:00pm AEST | |
| Phone | +61 2 6257 7074 | Mon–Sun, 9:00am–5:00pm AEST |
| Online Form | https://casinocanberra.com.au/contact/ | 24/7 (processed during business hours) |
Please ensure all communication with Canberra Casino remains factual, accurate, and in accordance with applicable laws and terms of use. Canberra Casino reserves the right to request additional information for verification purposes and to comply with legal requirements.